Shipping policy

United States shipping

Orders are fulfilled from our United States warehouse in La Mirada, California.

• Shipping rate: Free Standard Shipping
• Estimated delivery: 5–7 business days

Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, or an incorrect or incomplete delivery address.

Order tracking

When tracking information is available, it will be sent to the email address used at checkout.

Address changes and delivery issues

Contact support@medoy.us as soon as possible if you need to correct a shipping address. We cannot guarantee an address change after an order has been fulfilled. If a package is marked delivered but cannot be located, please check with household members, neighbors, and the carrier before contacting us.

Questions

For shipping questions, email support@medoy.us.

Business and contact information

This store is operated under the Medoy brand by PASCAL TECHNOLOGY (HONG KONG) LIMITED.

Registered and legal address:
Room 1804, 18/F, Alliance Building,
133 Connaught Road Central, Sheung Wan, Hong Kong

Customer support: support@medoy.us
Phone: +1 (714) 523-8888

U.S. fulfillment and authorized returns address:
14950 Valley View Ave
La Mirada, CA 90638
United States

The U.S. address is used for fulfillment and authorized product returns; it is not the registered office. Contact support before sending a return.