Frequently Asked Questions

Medoy® external catheters are soft, disposable urine collection devices designed for external use. They are placed outside the body and work with at-home urine collection systems to wick moisture away from the skin — providing a comfortable, non-invasive solution for everyday home care.

Yes. Medoy® external catheters are designed to be compatible with PureWick™ PW100 and PW200 urine collection systems. They connect to the standard tubing included with those systems.

No. Medoy® is an independent brand and is not manufactured by, endorsed by, sponsored by, or affiliated with Becton, Dickinson and Company. PureWick™ is a trademark of Becton, Dickinson and Company.

Our catheters are made of medical-grade, latex-free materials with a soft, skin-friendly adhesive and a wicking design for comfortable external use. Each catheter is individually wrapped for hygiene and convenience.

Yes. We offer both a female external catheter and a male external catheter, each available in a 30-count box.

Confirm compatibility with your powered urine collection system, read the product Instructions for Use, and follow the replacement schedule stated for the selected product.

Detailed usage instructions are included in every box. You can also visit our Instructions for Use page. Generally, the catheter is positioned externally against the body and connected to your collection system's tubing.

No. Each Medoy® catheter is designed for single use. Do not wash or reuse a catheter that has already been used.

Medoy® catheters can be used during both daytime rest and nighttime sleep. Ensure the catheter is positioned correctly and the collection system is placed on a stable surface near the user. Arrange tubing to avoid sharp bends or compression during use.

Discontinue use and consult a healthcare professional. Individual experiences may vary depending on skin sensitivity. If you have known allergies or sensitive skin, review the material information on the product page before use.

Yes. We offer free standard shipping to all 50 U.S. states on every order.

Estimated delivery is 5–7 business days within the United States. Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, or an incorrect or incomplete delivery address.

All orders are prepared and shipped from our U.S. fulfillment location in La Mirada, California.

Once your order ships, you will receive a confirmation email with tracking information at the email address provided during checkout. You can also check your order status by logging into your account.

Contact support@medoy.us as soon as possible. We cannot guarantee an address change after an order has been fulfilled.

You may request a return within 30 days after delivery. Items must be unopened, unused, and in their original packaging. Opened or used products can be returned if they are defective, damaged upon arrival, or if incorrect items were sent.

Email support@medoy.us with your order number and reason for the return. Our support team will provide return authorization and instructions. Do not send returns without written authorization — unauthorized returns may be rejected.

Medoy covers return shipping costs for verified defective, damaged, or incorrect items. For change-of-mind returns, the customer is responsible for return shipping costs.

Orders may be cancelled before fulfillment. Once an order has shipped, it can no longer be cancelled and the return policy applies. Contact support@medoy.us as soon as possible to request a cancellation.

No. Medoy does not submit claims to Medicare, Medicaid, or commercial insurance plans and does not seek reimbursement on behalf of customers. All purchases are self-pay transactions.

Insurance coverage or reimbursement, if any, varies by plan and is not guaranteed. Contact your insurance provider directly before purchasing for information about coverage for external catheter products.

We accept major credit cards, debit cards, and other standard payment methods through our secure checkout powered by Shopify. All transactions are processed securely.